The reliability of our machine tools is a crucial basis for your successful and efficient production.
Regular service
Better availability
Predictable costs
Service | Customer Care
by WALDRICH COBURG
Technical — Hotline
First aid for your machine!
+ In case of machine malfunction
+ In case of collision
+ In case of error message
Technical “First aid” for your machine!
Since 1986 our service engineers, located in Coburg, have been able to access Waldrich Coburg machinery installed around the world to diagnose the cause of any malfunctions that occur. This statement applies to all controller types and various configurations implemented.
Our experience shows that a large portion of the malfunctions can be rectified quickly with the aid of teleservice, either directly or in collaboration with your personnel on site.
Spare parts
To be able to react as quickly as possible to malfunctions, we have a large number of mechanical and electrical spare parts in stock. In addition, we would be pleased to prepare an individually designed spare parts package for your inventory.
Even for older machinery the supply of spare parts in ensured due to our comprehensive documentation. If individual spare parts are no longer available, we can draw on a large number of tried and tested substitute solutions.
Repairs
Whether it is an on-site visit to our customer’s facility, or the repair work is completed in our specialized departments; our highly qualified service staff can solve every problem.
Along with our decades of experience, you profit from our comprehensive machine documentation. Detailed drawings and part lists are the basis for the shortest possible lead and repair times.
Inspection
Even if there are no current problems, regular inspections to record the condition of the machine should be planned. Our specially qualified and trained personnel undertake these inspections based on machinery-specific inspection lists, and prepare a detailed report with recommendations.
Maintenance
Regular maintenance is the most important preventive measure to ensure high system availability and therefore cost-effective operation. We recommend a maintenance interval of six to twelve months depending on the machine type and application. For improved predictability, WALDRICH COBURG can develop a specific maintenance contract for your machine.
Levelling work
Over time, the machine geometry can change due to various effects. Adjustments are therefore imperative and are undertaken quickly and reliably by our experienced staff.
Service Check
As a result of the high competitive pressure, there is often hardly any time left to carry out maintenance on the company’s own machines and means of production.
Because of workload or cost-cutting measures, the machines are pushed to their performance limits and the risk of an unplanned breakdown in connection with high maintenance costs is accepted.
The risk can already be drastically reduced by a simple and, above all, structured service check. We offer these short assignments exclusively to our customers in Central Europe.
Machine transfer
Whether because of re-structuring or sale, the objective of every machine transfer is to re-commission the machine with as little loss of production as possible.
Profit from our many years of experience with more than 3,000 machine tools and the know-how obtained during the installation, planning, and realization of the most comprehensive projects.
